**Job Description** We are looking for a **Collections Assistant** to monitor the issuance, sending, and receipt of collection letters. Conduct audits of collections and other departmental processes. Monitor cancellation requests and route them to retention queues. Additionally, perform assessments and provide support in strategic analysis regarding collections and customer retention. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when required; * Use individual and collective safety equipment when necessary; * Perform other related tasks according to departmental needs and leadership direction; * Monitor issuance, sending, and receipt of collection letters; * Resolve financial issues and answer questions regarding services contracted by the customer; * Guide customers on due dates, payment negotiations, and other matters; * Conduct debt settlement negotiations and clarify charged amounts; * Calculate interest and other financial charges on overdue invoice payments; * Update, reissue, and send invoices and payment slips; * Monitor customer agreement payments; * Verify duplicate payments and initiate refunds; * Assist in verifying payments and discounts; * Carry out procedures for customer credit reporting; * Create and/or update customer registrations in systems; * Conduct collections audits and other departmental processes; * Monitor cancellation requests and route them to retention queues; * Perform assessments and provide support in strategic analysis regarding collections and retention. **What we’re looking for in this role:** * Pursuing a Bachelor’s degree; * Six months of experience in the field, which may include apprenticeships/internships; * Knowledge of negotiation, collections, and customer retention techniques; * Basic computer skills; * Basic mathematics. **Preferred qualifications:** * Completed Bachelor’s degree; * Familiarity with Google Workspace tools (Sheets, Docs). **At Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—your career, your journey!; * Meal benefits (Headquarters via cafeteria; Branches via Alelo); * Co-payment Health Insurance; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deduction Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.