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Customer Service Representative
Job Summary: Customer Service Representative to provide voice and chat support and assistance, ensuring excellence in relationship management and efficient resolution of requests across multiple areas. Key Highlights: 1. Work in support, customer service, billing, cancellation, and customer retention. 2. Focus on excellence in relationship management and enhancing the customer experience. 3. Opportunity to contribute to continuous improvement of customer service. We are seeking a **Customer Service Representative** responsible for providing support and assistance to customers via voice (telephone) and chat channels, ensuring excellence in relationship management, efficient resolution of requests, and delivery of the best possible experience. The role covers multiple areas including customer support, customer service, billing, cancellation, and retention, adhering to company standards and policies. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental metrics when required; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; **Customer Service** * Provide Customer Service (CS) support, focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Support** * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Billing** * Carry out billing and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Retention** * Handle cancellation requests, identifying underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers; **Revenue Generation** * Perform customer service procedures aimed at post-sales, revenue generation, renewal, and customer base loyalty, conducting surveys when necessary; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Requirements and Qualifications** **Customer Service** * High school diploma; * Sales and customer service techniques, negotiation and customer retention techniques, and knowledge of Google tools (Sheets, Docs); • Typing and grammar skills. **Support** * High school diploma; * Basic computer literacy and fundamental networking knowledge; * Oral and verbal communication skills. **Billing** * High school diploma; * Basic computer literacy and mathematics knowledge; * Billing techniques. **Retention/Revenue Generation** * High school diploma; * Basic computer literacy and basic mathematics knowledge. **Preferred Qualifications:** **Customer Service** * Six months’ experience in the field; * Familiarity with consumer protection legislation. **Support** * Knowledge of Google tools (Sheets, Docs); * Familiarity with consumer protection legislation and customer service techniques; * Cisco and MikroTik certifications. **Billing** * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. **Retention/Revenue Generation** * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Daycare allowance; * Allowance for dependents with disabilities; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural communities to state capitals**, actively contributing to Brazil’s digital transformation.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Indeed
Network Monitoring Operator | Network Quality
Job Summary: We are looking for a Network Monitoring Operator to review and document tickets, providing support to analysts regarding the availability, capacity, and quality of links, servers, and network infrastructure. Key Highlights: 1. Attentive customer service and customer focus 2. Environment that values personal and professional development 3. Focus on connectivity and digital inclusion We are seeking a **Network Monitoring Operator** to review and document all area-related tickets, following pre-established service delivery standards. Provide support to area analysts regarding the availability, capacity, and quality of links, servers, and the entire logical backbone, routing, and network traffic infrastructure. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to area needs and leadership direction; * Review and document all area-related tickets, following pre-established service delivery standards; * Provide support to area analysts regarding the availability, capacity, and quality of links, servers, and the entire logical backbone, routing, and network traffic infrastructure; * Open tickets for departments (NOC, DWDM, GPON, and IMOC) to address METRO and DWDM network failures; * Support area analysts in monitoring system, website, and infrastructure component performance to detect environmental deviations and prevent outages, logging fault occurrences and tracking incident resolution; * Interact with other support levels to ensure swift solutions. **Requirements and Qualifications** * Completed high school education; * Proficiency with Google tools (Sheets, Docs); * Affinity with the telecommunications field. **Preferred qualifications:** * Knowledge of Linux operating systems, network security, logical network configuration, network troubleshooting, networking technologies and protocols, and routing. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Indeed
Active VD Consultant (O Boticário) – Pau dos Ferros/RN
We believe in people. We achieve together as a family. With the mission of transforming lives and creating unique experiences, Grupo Vilarouca is a multi-franchise, multi-business corporate group operating renowned franchises and brands (AREZZO, O Boticário, TôqueTô, OUI, VANS, Magrella, and CROCS) across the states of MA, PI, CE, RN, BA, and PB. We represent the consolidation of a group that grows with every cycle—supported by the shield symbolizing the family’s strength and propelled by a leadership mindset always present in the pursuit of the next leap forward. At Grupo Vilarouca, we understand that strength lies in diversity, and we seek individuals passionate about their work—regardless of gender, race, sexual orientation, religion, nationality, age, or disability. Do you want to join a team that works ethically, carefully, dynamically, and persistently—delivering high performance in everything we do? Then, \#JoinGV! **SUMMARY DESCRIPTION:** Proactive contact with Distributors, focused on sales. **ABOUT THIS POSITION:** * **Employment Type:** CLT * **Work Model:** On-site * **Working Hours:** 7:30 AM to 5:30 PM (Monday to Saturday) * **Salary:** R$ 1\.579,00 \+ commission * **Work Location:** R. Hipolito Cassiano, 500 \- Pau dos Ferros/RN **MINIMUM REQUIREMENTS:** * Completed High School; * Experience in commercial roles; experience in proactive customer prospecting is a plus. **KEY RESPONSIBILITIES:** * Strategically manage the distributor portfolio, maintaining close contact to understand their needs and ensure strong results for both parties. * Plan, develop, and execute commercial initiatives aimed at boosting the performance of distributor teams, aligned with organizational goals. * Monitor daily performance indicators to ensure achievement of revenue targets. * Develop initiatives to keep distributors active and motivated, implementing actions for distributor retention and loyalty. * Conduct in-person and virtual meetings for training and alignment on the sales cycle, strengthening skills and operational strategies. * Promote and publicize initiatives and campaigns available in the distributor’s space, increasing participation and engagement in commercial activities. **BENEFITS:** Starting from the 3rd month of employment: * Meal/Voucher Card (Mastercard brand) — R$203.00/month * Up to 30% discount on products at our stores; * Birthday Voucher (for purchases at our O Boticário stores);
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
R$1,579/month
Indeed
Administrative Assistant | Network Deployment Management
Job Summary: We are looking for an Administrative Assistant to manage documents, contracts, and support the operational administrative area, working in an environment that values development. Key Highlights: 1. Attentive professional with a sense of ownership who delights customers. 2. Work culture that respects and values people. 3. Collaborative environment that values personal and professional development. We are looking for an **Administrative Assistant** to request, receive, and verify invoices and fiscal receipts; Control contract information, such as validity periods, and arrange necessary renewals; Prepare documentation for financial reporting and other purposes; Conduct contract information surveys. If you are an attentive professional who delights your customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership guidance; * Provide operational administrative support to the area; * Request, receive, and verify invoices and fiscal receipts; * Prepare documentation for financial reporting and other purposes; * Submit service requests for purchases, materials, payments, and others; * Request data, information, and documents required for the scope of your activities; * Conduct contract information surveys; * Control contract information, such as validity periods, and arrange necessary renewals; * Flag and manage alerts regarding fines, fine terms, responses to requests, and other situations related to Fleet; * Identify and monitor updates to the company’s internal systems; * Assist in managing team timekeeping. * Schedule and follow up on accommodation requests and related matters. **Requirements and Qualifications** * Completed high school education; * Knowledge of Google tools (Sheets, Docs), basic computer skills, and administrative routines. **Preferred qualifications:** * Completed or ongoing undergraduate degree in Business Administration or related fields; * Technical diploma in Business Administration. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via Alelo card); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Dependent Person with Disability Assistance; * Payroll-deductible loan (available after 6 months); * Wellhub (Gympass); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Indeed
Corporate Operations Analyst | Corporate Project Implementation
We are looking for a **Corporate Operations Analyst** to collaborate with sales teams and customers to understand the project’s specific requirements and translate them into viable implementation plans. Develop detailed implementation plans, defining milestones, deadlines, and required resources, and coordinate internal project execution. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to area routines and processes; * Populate area performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the area; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to area needs and leadership direction; * Collaborate with sales teams and customers to understand the project’s specific requirements and translate them into viable implementation plans; * Develop detailed implementation plans, defining milestones, deadlines, and required resources, and coordinate internal project execution; * Maintain effective communication with all involved internal teams—including development, technical support, and field teams—to ensure efficient collaboration; * Allocate internal resources effectively, ensuring teams have the necessary resources to meet project objectives; * Monitor implementation progress, identify challenges, and implement adjustments as needed to ensure timely delivery; * Implement quality assurance processes to ensure implementation meets established quality standards. **Requirements and Qualifications** * **Level I:** Bachelor’s degree in progress in Business Administration or Information Technology; * **Levels II and III:** Completed Bachelor’s degree in Business Administration or Information Technology; * Proven experience in project management, preferably in corporate environments; * In-depth knowledge of project management methodologies; * Advanced skills in spreadsheet and financial software; * Ability to communicate complex financial information clearly. **Preferred qualifications:** * Certifications in project management. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent Assistance for Persons with Disabilities (PCD); * Payroll-Deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to digital transformation in Brazil.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Indeed
Corporate Project Implementation Assistant
We are looking for a **Corporate Project Implementation Assistant** to maintain effective communication with all internal teams involved, including development, technical support, and field teams, ensuring efficient collaboration. Provide technical support and pre-implementation consulting to ensure products or services meet customers’ specific needs. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Populate area indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Maintain effective communication with all internal teams involved, including development, technical support, and field teams, ensuring efficient collaboration; * Provide technical support and pre-implementation consulting to ensure products or services meet customers’ specific needs; * Generate periodic reports on implementation status, highlighting achievements, challenges, and areas for improvement; * Perform basic configuration of the customer’s WAN network; * Stay updated on industry trends to optimize job-related activities. **Requirements and Qualifications** * Completed high school education. **Preferred qualifications:** * Currently pursuing an undergraduate degree in Business Administration, Information Technology, or related field; * Project management certifications; * One year of internship/apprenticeship experience. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deducted Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet** (broadband) **market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to digital transformation in Brazil.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
Indeed
Administrative Assistant | Network Deployment Management
We are looking for an **Administrative Assistant** to request, receive, and verify invoices and fiscal receipts; manage contract information, such as validity periods, and arrange necessary renewals; prepare documentation for accountability and other purposes; conduct contract information surveys. If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other activities related to the position, according to departmental needs and leadership guidance; * Provide operational administrative support to the department; * Request, receive, and verify invoices and fiscal receipts; * Prepare documentation for accountability and other purposes; * Open service tickets for purchase requests, materials, payments, and others; * Request data, information, and documents required for the scope of your activities; * Conduct contract information surveys; * Manage contract information, such as validity periods, and arrange necessary renewals; * Forward alerts regarding fines, penalty terms, responses to requests, and other situations related to Fleet Management; * Identify and monitor updates to the company’s internal systems; * Assist in managing team time tracking. **Requirements and qualifications** * Completed high school education; * Proficiency in Google tools (Sheets, Docs), basic computer skills, and administrative routines. **Preferred qualifications:** * Bachelor’s degree completed or in progress in Business Administration or related fields; * Technical diploma in Business Administration. **Additional information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.
Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil
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