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Job Summary: Support Operations teams by resolving IT issues, with a focus on continuous improvement and professional development to tackle challenges across multiple architectures. Key Highlights: 1. Lead the management of state-of-the-art IT equipment 2. Lead technical solutions and impact operational infrastructure 3. Grow through continuous learning in innovative technologies **DESCRIPTION** --------------- About Operations Technology Solutions (OTS) As an IT Support Associate, you will apply your skills to support our Operations team in resolving IT issues across multiple IT architectures. We are consistently committed to improvement; you will be encouraged to pursue career development opportunities to advance at Amazon. We seek self-motivated individuals ready to take on challenges and inspire teams to develop solutions for the obstacles we face. This is an on-site position located in São João de Meriti \- RJ. Key job responsibilities Join our technology team and: * Be the driving force behind managing state-of-the-art IT equipment across our facilities * Lead technical solutions and make a difference in our operational infrastructure * Develop your mentoring skills by sharing knowledge and empowering new talent * Grow with us through continuous learning in innovative technologies * Collaborate with diverse teams, providing both on-site and remote support across multiple locations * Enjoy a dynamic schedule with flexibility to work various shifts aligned with your preferences Here, you’ll have the opportunity to directly impact our operations while developing your technical and leadership capabilities! About the team Operations Technology Solutions (OTS): We are the engine powering one of the world’s most impressive operations! Every day, our technology enables the delivery of thousands of smiles in the form of packages, reaching people across hundreds of countries. As part of OTS, you’ll play an essential role in a mechanism that: * Maintains the rapid pace of Amazon’s global operations * Ensures exceptional accuracy in every process * Sets new standards of excellence in service delivery Here, your IT expertise won’t just be another skill — it will be a fundamental component of a relentless logistics revolution! 24 hours a day, 7 days a week, our team keeps Amazon’s operations running without interruption. Join us and be part of this global story of innovation and success! **BASIC QUALIFICATIONS** ------------------------ * Practical experience installing and maintaining computers. * Experience supporting Windows and Linux operating systems. * Knowledge of computer networking (OSI model, TCP/IP). * Experience with Microsoft Office, monitoring tools, and ticketing systems. * Proficiency in reading and writing English. **PREFERRED QUALIFICATIONS** ---------------------------- * Certifications such as CompTIA A\+, CompTIA Network\+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other relevant industry certifications. * Experience in a dynamic environment with a high level of customer service orientation. * Advanced English proficiency. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
