B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional to perform installation and repair of FTTH/FTTA networks, troubleshoot service failures, and remove/install equipment for residential customers. Key Highlights: 1. Working with fiber optic technology 2. Focus on digital inclusion and technological transformation 3. Collaborative and responsible work environment We are Alloha Fibra, the largest independent fiber optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To join this team, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA residential network technologies; * Troubleshooting/correcting service failures, including slow speed, WiFi issues, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team is uncertain whether network coverage exists in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when customers switch plans; * Participating in training sessions and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, dedicated to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and for business sustainability. For more information, visit https://alloha.com/