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Monitor expenses through monthly reports aiming to reduce costs and maximize profitability.\n* Manage Account and Product Managers, promoting development, guidance, monitoring conduct records, and implementing action plans for prevention. Responsible for opening and closing procedures of service points, security, maintenance, and updating documents and systems.\n* Perform specific customer services (document authentication, delivery of corporate cards, document verification). Manage inventories (cards, checkbooks, passwords, banknotes) and ensure proper execution and archiving of processes.\n* Support the team in administrative and commercial workflows, handle conduct reports, and ensure process compliance, mitigating risks and audit findings. Represent the institution before public agencies and organizations.\n* Oversee infrastructure of service points, including supplies, repairs, suppliers, and legal documents. 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