Support Technician

Description

Job Summary: The Support Technician will be responsible for providing comprehensive technical support to users, managing IT infrastructure, and ensuring the efficient operation of systems across all units. Key Highlights: 1. Comprehensive technical support and user assistance 2. System and network infrastructure maintenance and configuration 3. Opportunity for continuous improvement and pursuit of new knowledge **About the Company** The Transmartins was founded by Mr. Sávio Pereira Martins on February 2, 1953, and later partnered with his brother-in-law, José Antônio Cruz. The company was established to provide industrial cargo transportation services (M.R.O). With over seven decades in the market and strong determination, Transmartins continues delivering high-quality services, leveraging diverse technologies and a team of qualified professionals to manage the entire logistics process, constantly pursuing evolution. **Job Description** The Support Technician is responsible for providing technical support and responding to service requests regarding computer and printer maintenance, installing and configuring operating systems and network infrastructure. **Responsibilities and Duties** * Provide user support across all units, both in person and via telephone; * Install and maintain computers, mobile devices, and other peripherals; * Configure corporate mobile devices according to manager requests; * Proactively manage and monitor service requests with vendors, ensuring timely resolution and maintaining clear communication with users; * Enter invoices and/or contracts into the BENNER system; * Provide Windows and Microsoft Office support; * Format computers; * Enforce security policies; * Install software approved by TRANSMARTINS; * Provide user/driver support for the Mobile application; * Assist with daily departmental routines; * Monitor and respond to service requests in the GLPI system; * Maintain organization and accuracy of the performance indicator spreadsheet, providing reliable data for departmental decision-making; * Join machines to the domain; * Assist in maintaining network infrastructure; * Actively pursue continuous improvement through participation in training sessions and the pursuit of new knowledge, applying\-them to daily work routines; * Create and maintain manuals, technical documentation, and training videos. **Requirements and Qualifications** * Technical education in Information Technology, Computer Networks, or related fields. * Proficiency in technical support and user assistance. * Knowledge of hardware and software, including device installation and configuration. * Familiarity with Help Desk tools and service request management. * Strong verbal and written communication skills. * Ability to work collaboratively and solve problems effectively. **Desirable Requirements** * Technical education in Information Technology or related areas. * Knowledge of Windows operating systems. * Experience in technical support and troubleshooting hardware and software issues. * Familiarity with computer networks and communication protocols. * Basic understanding of information security. * Knowledge of databases and programming languages is desirable. **Work Schedule** Monday to Friday, from 08:00 to 18:00\. **Benefits** * Health insurance; * Life insurance; * Dental insurance; * Meal allowance or food voucher; * Pharmacy benefit; * Profit-sharing program; * Corporate university; * Birthday day off; * Partnerships with universities; * Pharmacy discount; * And much more! Employment Type: Permanent CLT Salary: R$2\.213,00 \- R$2\.730,11 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * Do you have easy access to the Califórnia neighborhood? * What is your salary expectation? Education: * Completed Technical Education (Preferred) Work Location: On-site