Customer Success Assistant

Description

Job Summary: Customer Success professional to work in Occupational Safety and Medicine, managing a client portfolio, ensuring regulatory compliance, and identifying new business opportunities. Key Highlights: 1. Opportunity for professional growth and recognition 2. Environment of continuous learning and knowledge sharing 3. Culture that promotes well-being and development **About Sommus Ocupacional** We are specialists in Occupational Safety and Medicine, connecting expertise, prevention, and purpose, committed to delivering comprehensive and customized solutions for companies across all sectors. **Your Responsibilities:** * Map occupational needs and risks * Ensure integration between clients and the technical team * Manage an active portfolio of companies * Monitor deadlines for documents, reports, medical examinations, and training sessions * Ensure compliance with Regulatory Standards (NRs) * Proactively prevent non-conformities * Monitor occupational safety and health indicators * Conduct periodic follow-up meetings * Maintain active client contact (meetings, site visits, calls) * Identify cancellation risks and act preventively * Administer satisfaction surveys (e.g., NPS) * Ensure a positive experience throughout the contract duration * Receive and organize client requests * Guarantee service quality and SLA compliance * Identify opportunities for new services (e.g., training, additional reports, ergonomics, etc.) * Support the sales team in renewals and upselling **What We Expect From You:** + Experience in Customer Success, Client Relationship Management, or Post-Sales + Basic knowledge of Occupational Safety is desirable + Strong communication and organizational skills + Analytical and proactive mindset + Ability to manage multiple clients; experience with NRs + **What We Value in Our Culture:** - People who **make things happen** and take ownership; - **Innovation and creativity** to develop practical solutions; - Purposeful agility—delivering high-quality results; - Shared growth: employees and company evolving side by side; - Respect, empathy, and transparent communication.**What We Offer:** - Environment of continuous learning and knowledge sharing; - Opportunity for professional growth and recognition; - Culture that promotes well-being and development; - An engaged and collaborative team that believes in people, purpose, and excellence-driven results.