Receptionist - Passos/MG

Description

Job Summary: Join the largest orthodontic network in Brazil, where you’ll have the opportunity to transform smiles and advance your professional career. Key Highlights: 1. Humanized and high-quality customer service 2. Opportunities to grow and transform smiles 3. Part of a successful journey with 20+ years of operation We are the largest orthodontic network in Brazil! Founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With over 20 years of operation, we operate more than 350 units across Brazil and serve over 8 million satisfied customers proudly bearing the OrthoDontic brand in their smiles. Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and become part of this success story! * + Follow work instructions specified in the company’s standard operating procedure manual; + Maintain equipment and the workplace organized, ensuring their preservation; + Serve customers by providing all necessary support, either in person or via phone; answer customer questions and clarify doubts regarding clinic operations; + Receive and register orthodontic documentation, radiographs, and supplementary examinations; + Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; + Occasionally confirm appointment times for customers who did not receive SMS notifications; + Occasionally schedule appointments for new patients and those currently undergoing treatment; + Reschedule appointments for patients who missed their consultations; + Receive customer payments for services rendered, recording transactions in the management system; + When handling cash receipts, provide accountability reports on cash movement to the company’s administrative supervisor; + Assist customers in using the self-service kiosk; + Provide personalized service to customers/accompanying persons waiting in the reception area; + Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; + Regularly check ambient temperature and background audio levels, including TV and radio in waiting rooms; + Accurately record and objectively relay messages to relevant departments/sectors within the company; + Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; \- Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; + Maintain general organization, cleanliness, and hygiene of the department; + Participate in technical and/or behavioral training programs provided by the company. Working Hours: Monday to Friday: 8:30 AM–6:30 PM / 12:00 PM–2:00 PM / 8:00 AM–12:00 PM; Saturday