Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking Customer Relationship Representatives for CEMIG, focused on excellence, courtesy, and responsiveness in direct customer support. Key Highlights: 1. Customer service through multiple channels 2. Focus on quality and customer satisfaction 3. Collaborative and challenging work environment Job Description We are looking for professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves inbound and/or face-to-face customer service, emphasizing excellence, courtesy, and responsiveness in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify questions regarding bills, consumption, power disconnection and reconnection, duplicate bills, and other services offered by CEMIG; Record interactions in internal systems; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and as part of a team; Commitment to public service quality. Employment Type: Full-time, Permanent CLT Salary: R$1.862,63 – R$2.294,91 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site