We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network spanning over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide—from north to south—and were the fastest-growing fixed broadband company in Brazil in 2022\. Our team comprises over 4,000 professionals united by a shared purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by the same core values. We’d love to meet you! \#whathappensonourfiber \#fiberteam **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA residential network technologies; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair or correct service failures—including slow speeds, Wi\-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate devices within the same residence (room-to-room moves); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding devices when customers change their service plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Deliver courteous and efficient customer service—answering questions and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position as directed by management. **Requirements and Qualifications** Professional Profile We Seek: * Reside in Guaxupé \- MG * Completed high school education; * Valid Category B driver’s license (permanent); * NR-10 (electrical safety) and NR-35 (work at heights) certifications preferred; * Intermediate-level Microsoft Office proficiency; * Availability for flexible hours / travel; * Prior experience in telecommunications companies is desirable. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partner Portal Guided by our purpose—to **connect people, ideas, and businesses while promoting digital and social inclusion in Brazil**—Alloha Fibra is today the largest independent optical fiber group in the country. This achievement stems from our team of 5,000 professionals who relentlessly pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experiences. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, supported by a network exceeding 140,000 kilometers of optical fiber and serving 1.6 million subscribers. Here, you’ll find one unified team—operating **interconnected**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, responsible environment—for people and for business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
