Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to customers with a focus on excellence and efficiency. Key Highlights: 1. Receptive and/or in-person customer service 2. Clarify questions regarding electric power services 3. Meet quality and customer satisfaction targets JOB POSTING: CUSTOMER REPRESENTATIVE – CEMIG AVAILABILITY FOR TRAVEL Position: Customer Representative – CEMIG Work Location: PASSOS/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnerships. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support for the company. The role involves receptive and/or in-person customer service, focusing on excellence, courtesy, and efficiency in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electric power services. Responsibilities: Provide customer service in person or via digital channels; Clarify questions regarding bills, consumption, power disconnection and reconnection, duplicate bills, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1,862.63 – BRL 2,294.91 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site