We are looking for a **Systems Support Analyst** to join our team! The professional will be responsible for providing technical support to customers, ensuring systems operate properly, performing diagnostics, managing tickets, and guiding users in using the solutions. **Responsibilities:** * Provide technical support to users via phone, chat, or in person. * Analyze and resolve issues related to company systems. * Identify, log, and monitor tickets until resolution. * Assist in system implementation and configuration. * Train clients on feature usage. * Collaborate with the development team to report bugs and suggest improvements. **Requirements:** * Basic knowledge of computer systems and management software. * Good communication and customer relationship skills. * Problem analysis and resolution ability. * Organized, proactive, and eager to learn. * Advantage: prior experience in technical support or system implementation. **What we offer:** * Collaborative work environment. * Ongoing training. * Professional growth opportunities. Employment type: Full-time CLT Salary: R$1,597.00 - R$3,000.00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Remote work