IT Assistant

Lagotela is seeking an **IT Assistant** responsible for ensuring the continuous and secure operation of the company's information technology resources
- Technical support
- Information security
- Assist in ERP and IT procedures

Modality: On-site Working hours: 2:20 PM to 10:00 PM Alternate days off between Saturday and Sunday. Responsibilities Responsible for online monitoring of customer service operations (monitoring, identifying, and reporting operational deviations and SLA indicator deviations (Planned vs. Actual) in real time, as well as managing agent skill assignments, evaluating demand versus delivery versus availability versus service profile. Benefits: * Dental care assistance * Childcare allowance * Meal voucher * Transportation voucher Work location: On-site
João Silva
Indeed · HR