Job Summary: This role supports internal systems, performing analysis, maintenance, testing, and documentation to ensure seamless operation and continuous improvement. Key Highlights: 1. Support in internal systems analysis and maintenance 2. Collaboration with IT and business teams 3. Assistance in system documentation and configuration We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network of over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 professionals, all united by the same purpose: connecting people, ideas, and businesses, promoting digital and social inclusion across Brazil, and guided by shared values. We’d love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** * Assist in the analysis, maintenance, and support of the company’s internal systems. * Perform basic system tests and validations following updates or implementations. * Log and track user incidents and requests, escalating as necessary. * Support documentation of processes, workflows, and system usage instructions. * Collaborate with IT and business units to identify system improvements and adjustments. * Assist in basic configuration and parameterization of corporate systems. **Requirements and Qualifications** * Technical or undergraduate degree in Information Systems, Computer Science, Engineering, or related fields. * Basic knowledge of SQL, ERP, corporate systems, and Microsoft Office suite. * Ability to document processes, log incidents, and support users. * Strong communication skills, organizational ability, and attention to detail. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate Samsung Partnership Portal * Guided by the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a network spanning over 140,000 kilometers of optical fiber and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, dedicated to **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, responsible environment for people and for business sustainability. For more information, visit https://alloha.com/