We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network spanning over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we are present across all regions of the country—from north to south—and were the fastest-growing fixed broadband provider in Brazil in 2022. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses, promoting digital and social inclusion throughout Brazil, and guided by shared core values. We’d love to meet you! #WhatHappensOnOurFiber #FiberTeam **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Making and receiving calls; * Providing operational support; * Handling objections effectively; * Using internal systems. **Requirements and Qualifications** Profile of the professional we seek: * Completed high school education; * Intermediate-level Microsoft Office proficiency; **Additional Information** * Medical assistance * Dental assistance * Meal vouchers * Life insurance * Transportation vouchers * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * With the mission to **connect people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all their regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, supported by a network exceeding 140,000 kilometers of optical fiber and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/