Collections Assistant

Description

Job Summary: The Collections Assistant contacts customers to resolve financial issues, manages contracts, updates registrations, and renegotiates debts in accordance with internal policies. Key Highlights: 1. Financial issue resolution and contract management 2. Debt renegotiation with delinquent customers 3. Participation in technical and behavioral training sessions The Collections Assistant will contact customers to resolve financial issues, manage contracts, and update registrations, following work instructions specified in the company's standard operating procedure manual. **Salary:** R$ 1\.800,00 \+ variable **Monday to Friday:** 08:00–18:00, lunch break from 12:00 to 13:00 **Responsibilities:** Contact delinquent customers to schedule meetings for renegotiating existing debts, in accordance with internal company policies Identify delinquent customers based on data available in the computerized system; Send correspondence inviting customers who discontinued treatment to return; Send collection letters to delinquent customers; Participate in technical and/or behavioral training sessions organized by the company.