Store Manager

Description

Job Summary: Store Manager responsible for supervising and managing daily operations, sales targets, profitability, and a motivated team delivering excellent customer service. Key Highlights: 1. Leadership and management of all retail store operations 2. Opportunities for career growth within the company 3. Strategic management of sales, marketing, and team The Store Manager position is a leadership role in a retail store, responsible for supervising and managing all daily store operations. The ideal candidate for this position must possess proven leadership, management, and decision-making skills, as well as strong knowledge of sales, customer service, and team management. The Store Manager is responsible for ensuring the store operates efficiently, meets sales and profitability targets, maintains a motivated team, and delivers outstanding customer service. The candidate must demonstrate excellent communication skills, the ability to work under pressure, and a strong commitment to meeting customer expectations and needs. Additionally, it is essential that the Store Manager stays updated on market trends, new products, and recommended retail practices. This is a challenging yet highly rewarding position offering opportunities for career advancement within the company. ✓ Manage the entire commercial department; ✓ Develop strategic plans for sales, marketing, and communications; ✓ Implement activities and coordinate their execution; ✓ Advise senior management and other departments; ✓ Manage human resources, including hiring, termination, and employee administration regarding working hours, vacations, etc.; ✓ Administer material and financial resources; ✓ Promote safety, health, and quality conditions; participate in the company’s strategic decision-making process; ✓ Participate in formulating company policies; ✓ Develop and establish sales strategies; ✓ Monitor store assets and leased equipment (beer dispensers, cylinders, barrels, bottle racks, containers, table sets, thermal boxes, etc.); ✓ Monitor and inspect the vehicle fleet; ✓ Verify cleanliness, product arrangement on shelves, refrigerators, and cold rooms, arranging restocking when necessary; ✓ Place purchase orders as indicated by the system; ✓ Monitor goods receipt and deliveries; ✓ Monitor deliveries performed by delivery personnel and motorcycle couriers; ✓ Monitor inventory levels, aiming to reduce shrinkage; ✓ Monitor and arrange storage space for returns; ✓ Train staff on customer service/cashier/sales procedures, including information on sales campaigns, promotions, new product launches, daily/weekly/monthly offers, shelf/refrigerator/island pricing, and tracking sales performance of fast- and slow-moving products; ✓ Monitor margins, TTV and TTC; conduct weekly price surveys at major AS stores, convenience stores, and wholesale outlets; ✓ Train coordinators and other staff members; ✓ Supervise customer service in-store, via delivery, and drive-thru; ✓ Set monthly targets for revenue, shrinkage, operating costs, etc.; ✓ Lead the team toward achieving targets, boosting team morale, and fostering a positive work environment; ✓ Resolve employee-related conflicts, providing feedback (both strengths and areas for improvement for each staff member); ✓ Maintain individual personnel files for each employee; ✓ Train and motivate the team, propose weekly work schedules and time-off arrangements; ✓ Verify and supervise time clock control and recordkeeping; ✓ Participate in interviews and onboarding of new employees; ✓ Issue invoices for sellable and non-sellable items; ✓ Verify invoice entries and submit them weekly to the Accounting Office; ✓ Organize and maintain document archives including Articles of Incorporation, Various Contracts (leases and others), Employee Files, and Store Documents; ✓ Submit time cards to the HR department at the Accounting Office; ✓ Collect payroll signature confirmations; ✓ Prepare documentation for new employees; ✓ Schedule periodic medical examinations; ✓ Complete reports established by senior management; ✓ Supervise cash register opening and closing; ✓ Perform bank deposits; ✓ Monitor and propose actions for overdue receivables collection; ✓ Conduct weekly reconciliation of sales vs. system vs. bank records (cash register balancing).