**Description:** Completed high school education. Previous experience in technical support, help desk, or user assistance is desirable. Organizational skills for managing equipment, service requests, and internal demands. Problem-solving ability, analytical thinking, and agility in identifying root causes. Support system administration activities for Oniz/CD Sul, including identifying and resolving operational issues, hardware failures, and other technical incidents. Provide technical support (Help Desk) to internal users by handling daily requests, guiding proper use of tools, and ensuring operational continuity. Maintain physical and technical control of IT equipment—including computers, laptops, mobile phones, and other devices provided on loan—ensuring organization and traceability. Assist with configuration, installation, and maintenance of software, operating systems, and applications used by the company. Provide basic network infrastructure support, including connectivity verification, printers, network ports, and communication equipment. 2512080202191910364