Description
Job Summary:
A professional responsible for defining and monitoring goals, proposing improvement and sales initiatives, coordinating teams and technical trainings, with the aim of ensuring customer satisfaction.
Key Highlights:
1. Definition and monitoring of departmental goals
2. Team coordination and technical training
3. Focus on continuous improvement and customer satisfaction
* Collaborate with the immediate supervisor in defining departmental goals and objectives;
* Monitor monthly the goals established for the department;
* Propose actions to achieve goals and initiatives to increase maintenance service sales volume;
* Develop a plan for continuous improvement;
* Identify, design, and schedule technical trainings focused on maintenance and machine operation for customers and employees;
* Coordinate department staff, implementing actions aimed at achieving results and enhancing employee commitment and motivation;
Responsible for customer satisfaction and control of productive and non-productive hours.
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* Solid knowledge of the service department
* Experience in team management
* Completed undergraduate degree
* Driver's License Category B
* Willingness to travel