Description: Education level * Completed or ongoing higher education in administration, accounting, economics, marketing, and related fields; Professional Experience * Experience in customer service, preferably in financial institutions, will be a differentiator; * CPA 10 or CPA 20 certification will be a differentiator; Desired Skills and Knowledge Areas * Knowledge of financial products and services * Credit cooperatives * Negotiation * Focus on the member * Communication * Service orientation \#LI\-SP2 Member Service: Provide service to members to meet demands and contribute to business effectiveness, as well as address requirements from the Business area. Promotion of new business: Identify and promote new business opportunities with members, directly handling operational formalities. Delinquent collections: Support in collecting overdue credit operations within negotiation deadlines and according to guidance from the business area, aiming at recovering lent capital. Document verification: Receive documents and be responsible for verifying compliance with legal formalities of operations, preparing routines for faster and more efficient service to member requests, as well as maintaining registration data. \#LI\-SP2 2511090202181684711