**Do you prioritize customer experience and strive to deliver the BEST service?** **If your answer is YES, you are the person we are looking for!** **Join our team!** **\#JoinTP** **Responsibilities and Duties:** Ensure the customer that you will do your utmost to resolve their issue within your capabilities; Personalize every interaction to convey empathy and courtesy so the customer feels welcomed and supported, aiming to foster customer loyalty; Confirm whether the issue reported by the customer matches your understanding in order to identify the best solution and optimize time; Relate to the customer’s reports or issues during contact; Explore problem details by asking questions to better understand them in a courteous and personalized conversation; Guide the customer clearly and simply through articles or procedures, avoiding technical or complex terminology; Explain clearly and concisely what actions were taken and what remains to be done—by the customer, the company, or third parties; Resolve all issues brought by the customer according to current policies and procedures, even when resolution requires time: changing passwords; configuring devices; restoring accounts or devices; pairing devices; canceling services or subscriptions; directing customers to authorized service centers or other departments; scheduling technician visits for hardware repairs; restoring content from backups; assisting customers with cloud or PC backups; enrich customer service by delivering more than the customer expects; represent the brand and its partners at all times—especially when the customer is dissatisfied with the proposed solution. **What We Are Looking For (Requirements):** Must be of legal age High school diploma completed Male candidates must have military reserve status or CAM documentation Technical skills and experience in technical support Easy access to the Emaús area – Parnamirim – RN Desirable: Experience in Technical Support or Customer Service **Salary:** R$ 1813,36 + Benefits + Career Development Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on / 1 day off – Sundays off **Shift Duration:** 6 hours and 20 minutes **Work Modality:** In-person **Work Location:** Emaús Campus – Parnamirim – RN **NOTE:** Training may occur at a time different from regular working hours. This information will be provided during the interview. **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the safety of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: you can take your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated Profit-Sharing Program (PLR) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that attending all stages does not guarantee approval for the position. Your performance will be assessed by the recruiter only after completion of the entire evaluation cycle. **Thank you for your interest in joining TP—we wish you good luck!**