**We are looking for professionals who prioritize customer experience and strive to deliver the BEST service.** **Who enjoy technology and can easily resolve basic issues.** **Who can identify opportunities and, when faced with challenges, think of practical and innovative solutions.** **Who possess strong communication skills, express themselves clearly, and handle difficult and complex situations effectively.** **Who speak or have solid knowledge of English.** **Prior experience in customer service, technical support, familiarity with applications, games, internet, and technology in general is a plus.** **If you are this professional, we would be delighted to welcome you aboard. Additionally, you will have the opportunity to represent one of the world’s largest technology companies and gain substantial expertise.** **#JoinTP** **Responsibilities and Duties:** Ensure customers feel confident that you will do your utmost to resolve their issue within your capabilities; Personalize every interaction to convey empathy and courtesy, making customers feel welcomed and fostering loyalty; Confirm whether the issue reported by the customer matches your understanding, in order to identify the best solution and optimize time; Relate to the customer’s statements or issues raised during contact; Explore problem details through courteous questioning to better understand the customer’s issue; Guide the customer clearly and simply through articles or procedures, avoiding technical or complex terminology; Explain clearly and concisely what has been done and what remains to be done by the customer, the company, or third parties; Resolve all customer-reported issues according to current policies and procedures—even if resolution requires time; Reset passwords; Configure devices; Restore accounts or devices; Pairing devices; Cancel services or subscriptions; Direct customers to authorized service centers or other departments; Schedule technician visits for hardware repairs; Restore content from backups; Assist customers in performing cloud or PC backups; Enrich, assist, or suggest additional value beyond the customer’s initial request; Represent the brand and its partners at all times—especially when the customer is dissatisfied with the proposed solution. **Salary:** BRL 1,813.36 + Benefits + Career Development Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on / 1 day off | **Shift Duration:** 6 hours and 20 minutes Work Mode: On-site | **Work Location:** Parnamirim, RN **What We’re Looking For (Requirements):** Must be at least 18 years old Completed high school education Male candidates must present military service certificate (Reservist) or CAM document Technical aptitude and experience in technical support Availability for on-site work at the Parnamirim, RN campus Intermediate or advanced English proficiency Strong affinity with technology and technical support. **At TP, well-cared-for people build extraordinary results!** We are a market reference in employee benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: advance to your next role in just 3 months. * Educational Partnership: up to 50% discount to support your development. **Financial Benefits** * Differentiated Profit-Sharing Program (PLR)—we recognize and reward your performance. * Meal Allowance and Food Allowance. * Fuel Allowance (for night shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality-of-life support and access to a network of gyms. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality-of-Life Program: physical, mental, social, and financial well-being. **All our job openings are inclusive and open to People with Disabilities.** Please note that our selection process comprises multiple independent stages. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that participation in all stages does not guarantee selection for the position. Your performance will be assessed by the recruiter only after completion of the full evaluation cycle. **Thank you for your interest in joining TP—best of luck!**