Responsible for monitoring IT systems, applications, and infrastructure, identifying incidents, logging events, and supporting technical teams in problem resolution. \*Responsibilities:\* \* Continuously monitor systems, networks, and applications using specialized tools. \* Identify, log, and classify alerts and events according to defined procedures. \* Provide first-level support, applying basic containment actions when possible. \* Notify responsible teams and escalate incidents based on severity and impact. \* Document events and maintain updated records for subsequent analysis. \* Collaborate to continuously improve monitoring processes and tools. Job Type: Full-time CLT Salary: R$2\.352,08 \- R$2\.352,09 per month Benefits: * Health insurance * Dental insurance * Childcare allowance * Life insurance * Meal voucher * Food allowance * Transportation allowance Work Location: On-site