Job Summary: Monitor operational maintenance activities for telemetry and video telemetry, ensuring quality, deadlines, and company standards. Key Highlights: 1. Operational monitoring of telemetry maintenance services 2. Direct contact with technicians and customers for alignment 3. Organization and management of multiple demands **Job Mission** Directly monitor the operational execution of telemetry and video telemetry maintenance services, ensuring that tasks performed by partner technicians are completed on time, with quality, and in accordance with company-established standards. **Main Responsibilities** * Monitor in real time the execution of telemetry and video telemetry maintenance services. * Validate service order closures by reviewing records, photos, and checklists submitted by technicians. * Enter information into internal systems, ensuring all data is complete and accurate. * Maintain direct contact with partner technicians and customers to align scheduling, service status, and operational adjustments. * Support SLA tracking for maintenance activities, flagging delays or inconsistencies to supervisors. * Ensure proper archiving of evidence for each maintenance activity (documents, photos, reports). * Assist in verifying information used for billing or payment of third-party services. * Contribute to standardizing operational routines and reducing rework. **Requirements** * Experience in operational or administrative routines, preferably involving scheduling or customer service. * Strong organizational skills and ability to manage multiple simultaneous demands. * Clear and concise communication for interacting with customers and partner technicians. * Basic knowledge of management tools (spreadsheets, internal systems, scheduling platforms). * Proactivity and attention to detail. ### **Benefits of being INFLEET** * Collaborative and flexible work environment * Birthday Day Off * Gympass * Meal Allowance (Caju card) R$1000.00 * Remote Work Allowance (Caju card) R$150.00 * Health and Dental Insurance (100% covered by Infleet)