Description
Job Summary:
Responsible for developing and guiding the Customer Service Specialist team to achieve and exceed quality and customer satisfaction targets, ensuring continuous excellence.
Key Highlights:
1. Team development and guidance for Customer Service
2. Focus on quality and customer satisfaction
3. Creation of action plans for excellence
Directly responsible for the development of the Customer Service Experts team, effectively contributing through monitoring, guidance, support, and coaching to help them achieve and exceed quality standards, customer satisfaction, compliance, and any other key business metrics. Continuously monitor performance and metrics, and generate individual and collective action plans to ensure excellence