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Job Summary: Customer support via chat, handling simultaneous interactions and offering banking products/services. Key Highlights: 1. Dynamic and collaborative environment of constant transformation 2. Focus on employee development and safety 3. Appreciation of quality of life and growth **Have you ever thought about working in a dynamic place, within a collaborative environment characterized by constant transformation and growth? Yes?! Then this opportunity is for you!** **\#JoinTP** **Responsibilities and Duties**: Provide customer support via chat to credit cardholders, handling simultaneous interactions. General support, such as: credit limit, statement balance, due date change, travel notification, statement closing confirmation, re-sending, etc. At the end of each interaction, following high-quality service delivery, we will offer/sell a bank service/product, such as: statement installment plan, digital statement, paid SMS, supplementary card, etc. **Salary**: R$ 1\.518,00 \+ Variable Pay \+ Benefits \+ Career Development Plan **Working Hours:** Between 08:00 and 23:00 **Schedule:** 6 days on / 1 day off \- Rotating Days Off \| **Shift Duration**: 6h20 **Work Mode:** On-site \| **Work Location:** Parnamirim \- RN **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education; Availability to work at the Parnamirim \- RN Campus; Proficiency with multiple screens and fast typing skills **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and it’s no coincidence. Here, we value quality of life, development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: you can take your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process includes multiple stages, conducted independently. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
