Technical Support Specialist

Description

Job Summary: We are seeking a Technical Support Specialist to deliver technical support and delightful customer service, ensuring client satisfaction with our team and services. Key Highlights: 1. Provide technical support and delightful customer service 2. Resolve technical support tickets 3. Strong communication and interpersonal skills We are looking for a Technical Support Specialist to join our team. The professional will be responsible for delivering technical support and delightful customer service to our clients, ensuring satisfaction with our team and services. Responsibilities Respond to and resolve technical support tickets; Customer service via WhatsApp and phone calls; Create support tickets / service orders; Follow up on and close open tickets; Identify widespread system failures and notify on-duty staff. Requirements * Technical education in Information Technology or related fields (preferred) * Prior experience in technical support * Strong communication and interpersonal skills * Ability to work under pressure and proactively solve problems