Description: * High school diploma; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculations. Competencies * Communication: Verbal fluency; Good diction; Writing and grammar; Communication skills; Negotiation. * Social: Interpersonal relationships; Teamwork; Ability to deal with the public; Friendliness. * Behavioral: Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * Organizational: Time management; Planning and organization. * Follow work instructions specified in the company's standard operating procedure manual; * Keep equipment and workspace organized and well-maintained; * Serve customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts regarding clinic operations; * Receive and register orthodontic documents, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary separation periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently in treatment; * Reschedule appointments for customers who missed their visits; * Receive client payments for services rendered, recording transactions in the management system; * When handling cash receipts, provide an accounting report of cash flow to the company's administrative manager; * Assist clients in using the self-service kiosk; * Provide personalized service to clients/accompanying persons while they wait; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among others; * Constantly check ambient temperature and background audio, TV, and radio in waiting rooms; * Accurately record and clearly relay messages to internal departments/sectors; * Monitor PBX operation and redirect incoming calls to appropriate company departments; * Occasionally contact new patients to schedule their first appointment; * Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training provided by the company. 251101020224707649