We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world * **Our culture** \- Even when apart, we stay together. We hold ceremonies to grow closer, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **here there is space for all people,** regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To enhance our clients' businesses through innovative and sustainable solutions. Ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** * A proactive person, committed, with good interpersonal skills. **Your day-to-day will be:** * Responsibly handle service requests forwarded to second-level support, following standardized procedures, meeting agreed deadlines, using knowledge bases and available databases; * Perform end-user support tasks, including on-site support for Profarma users, covering all aspects of microcomputing and peripherals, including equipment such as desktops, notebooks, mini PCs, tablets, digital signage displays, thermal and laser printers, barcode scanners, biometric and magnetic stripe readers, projectors, scanners, and any other equipment that may arise during the contract period; * Install and configure software/systems on microcomputing devices, ensuring network access and documenting configurations made for each handled request; * Install and configure hardware such as desktops, mini PCs, workstations, printers, video monitors, Honeywell tablets, Raspberry devices, and other general peripherals, as well as operating systems and applications on user stations; * Diagnose and resolve hardware/software issues, contacting other vendors or internal resolution teams at Profarma whenever necessary; * Provide operational support for applications (office suite, web browsers, utilities, etc.) installed in Profarma's computing environment; * Identify, classify, assign, and investigate root causes of recurring problems in the microcomputing environment and IT service delivery; * Adapt to the service standards and regulations required by Profarma; * Escalate unresolved issues from second-level support to the responsible resolution team; * Report deviations and failures to Profarma; * Record all service requests and interventions performed, ensuring every interaction is logged; * Install system images on equipment whenever necessary, ensuring reinstallation of all previously installed software/systems; * Perform preventive maintenance: Periodic and mandatory inspection of the condition of installations across different systems and their subsequent repair to keep them in perfect working order, aiming to prevent defects or malfunctions in systems and equipment; * Perform any other activities inherent to microcomputing technical support and service operations; * Support for operating systems, Office Suite, Networks, Printers, and Peripherals; * Maintenance of desktops and laptops; * Software installation; * Computer formatting and installation of OS and applications; * Support via phone, chat, remote, and on-site; * Installation of multimedia equipment (projector and speakers); * Support for Video Conferencing users; * Relocation of network points; * Delivery of computer equipment such as monitors, keyboards, mice, etc.; * Registration and management of service requests with deadlines for service fulfillment (SLA); * Maintenance of computer networks; * Execute procedures \- Follow procedure scripts for problem diagnosis and resolution; * Create and update knowledge base articles; * Conduct user acceptance during incident/request resolution; * Provide support for Internet access technology; * Close resolved incidents/requests; * Perform layout changes (moving equipment); * Register new equipment; * Help identify issues. **Requirements and qualifications** **Requirements:** * Knowledge in troubleshooting Networks, Microcomputing, Software and Hardware, Service Desk tools, Operating Systems, and Office Suite. **Differentiating factors** * Preferred: Pursuing a degree in a Technology-related field. **Work schedule:** * Working hours: MON\-FRI 1:00 PM to 9:00 PM / SAT 8:00 AM to 12:00 PM * Work model: 100% on-site. Work location: Canoas \- RS * **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications **Additional information** **What you'll find here:** * A favorable environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our employees * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental coverage** so you and your family can stay healthy * **Pharmacy partnership** for medication discounts * **Childcare allowance** according to current policy * **Gym partnership** to encourage physical activity * **Partnership with SESC** for various cultural and leisure activities * **Partnerships for your studies** in languages, technology, and online course platforms * **Payroll-deducted loans** with attractive rates \+ financial education program * **Corporate University and learning paths** with diverse content on technology, soft skills, market trends, and much more * **Referral Program** with chances for prizes and bonuses * **Group life insurance** Here, we never run out of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite drink, learning more about us, getting inspired, checking our open positions, and becoming part of this constantly growing team?