Job Summary: We are seeking a passionate, flexible, and transparent professional to ensure full pre- and post-sales service delivery for Arezzo franchises, monitoring processes and supporting consultants. Key Highlights: 1. Focus on delighting customers from Brazil and around the world 2. Work with passion, unity, and challenge 3. Diverse and inclusive environment Our team is composed of people with sparkle in their eyes and a strong desire to make a difference. Our goal is to delight customers from Brazil and around the world, with the purpose of Interpreting Trends and Awakening Desires. If you also work with passion, flexibility, transparency, commitment, and enjoy working with unity and challenge, Azzas2154 Shoes & Bags may be the right place for you! We aim to continuously build a diverse and inclusive environment; therefore, our hiring policy does not discriminate based on gender, race/color, religion, sexual orientation, age, HIV status, or intellectual or physical disability. Join us in evolving—step by step—along our journey. TOWARDS 2154! **Responsibilities and Duties** * Ensure full delivery of pre- and post-sales services for Arezzo franchises within agreed timelines; * Route and monitor resolution of processes by other departments; * Support consultants and the commercial team; * Ensure compliance with company business rules (policies); * Manage service requests generated from pre- and post-sales activities; * Interface with the commercial team and other internal departments. **Requirements and Qualifications** * Completed high school education; * Experience in customer service; * Strong reading comprehension and writing skills; * Excellent communication and interpersonal skills. #LI-SJ1 **Additional Information** **Financial and Meal Benefits** **Meal/Voucher Allowance** – Choose between Meal Voucher for grocery purchases and home meal preparation, or Food Voucher for restaurants and snack bars. **Transportation Voucher** – Benefit covering public transportation, according to your commuting needs. **Relocation Allowance** – Available for employees residing outside Campo Bom, Novo Hamburgo, and Sapiranga. **GoodCard** – Postpaid card for pharmacies, gas stations, and supermarkets (available after three months of employment). **PPR (Profit Sharing Program)** – Program based on achievement of company-wide and departmental goals. **New Value** – Benefits club offering exclusive offers for employees. **Brand Discounts** – Special discount across all brands of Latin America’s largest Fashion Platform. **Birthday Gift** – A special gift for your birthday, redeemable on the ZZ Mall website. **Footwear Fair** – Internal events granting access to quality footwear at exclusive employee discounts. **Health and Well-being** **Health Insurance** – Regional (Vale dos Sinos) and national coverage for you and your dependents. **Dental Plan** – High-quality dental care for you and your family. **Life Insurance** – Coverage equal to 12 times your salary for enhanced security. **Wellhub** – Gym and wellness benefits for you and your dependents. **SESI** – Partnership offering various discounts and benefits for the industrial sector. **Quick Massage** – Massage sessions to reduce stress and improve concentration. **Workplace Gymnastics** – Daily exercises at the workplace to promote your health. **Wellz** – Online psychological support platform to care for your mental health. **PetLove Health Plan** – Coverage for veterinary consultations, vaccinations, exams, and 24-hour emergency services for your pet. **Healthy Products Fair** – Access to an internal fair featuring natural and organic products sold by local entrepreneurs. **On-site Restaurant** – Meals available inside the company for greater convenience. **Incentives and Development** **Educational Incentive** – Partnerships with higher education institutions and language schools. **Leadership Development** – Lectures, trainings, workshops, and discussion circles held throughout the year. **People Cycle** – Performance evaluation and talent mapping for professional growth. **Quality of Life** **Paternity Leave** – Extended benefit of 20 days, ensuring more time to strengthen bonds with your child. **Maternity Leave** – Extended period of 180 days so you can fully enjoy this special moment. **Childcare Assistance** – For children up to 5 years old, subject to submission of a municipal declaration confirming the child is not enrolled in public daycare or school. **Birthday Day Off** – Choose one day in your birthday month to take off and celebrate with loved ones. **Integration and Organizational Culture** **Refer & Earn** (exclusive to employees) – Refer a candidate; if hired, you receive a reward! **Corporate Social Network** – Internal platform to stay updated on company news and interact with colleagues. **Climate Survey** – Annual survey to better understand employees’ needs and expectations. Liked it? These benefits were designed especially for you! Join us and enjoy everything we offer. At Azzas 2154 Shoes & Bags, passion drives us: passion for retail, fashion, shoes, bags, and accessories. We are part of Latin America’s largest fashion group, Grupo Azzas 2154, representing brands such as Arezzo, Brizza Arezzo, Schutz, Anacapri, Alexandre Birman, Vans, Vicenza, and ZZ Mall — all created to delight and awaken desires in Brazil and worldwide. Our team is the essence of everything: people who work with passion, overcome challenges, and grow together — united and flexible. Here, every step takes us toward the future — **TOWARDS 2154.**