Customer Service Assistant

Description

Job Summary: The professional will be responsible for handling customer inquiries, registering requests, providing accurate information, and collaborating to improve customer service processes. Key Highlights: 1. Efficient and courteous customer service 2. Collaborating with the team to solve problems and improve processes 3. Staying up-to-date on company products, services, and policies Main Responsibilities •Answering customer calls, e\-mails, and messages, offering solutions to their questions and issues •Registering and tracking customer requests and complaints in the system •Providing accurate information about company products, services, and policies •Escalating complex issues to other departments or supervisors when necessary •Maintaining organization and updating customer service records •Performing follow\-up with customers to ensure complete resolution of their requests Main Activities •Efficiently and courteously handling and responding to customer inquiries and complaints •Using the customer service management system to register and monitor interactions •Collaborating with the team to solve problems and improve customer service processes •Staying up\-to\-date on company products, services, and policies •Participating in training sessions and meetings to enhance skills and knowledge Required Experience •1 year of experience in customer service or similar roles Requirements •Completed high school education; a degree in related fields is a plus •Excellent verbal and written communication skills •Ability to solve problems and handle difficult situations calmly and professionally •Basic computer and customer service management system knowledge •Strong organizational skills and attention to detail Benefits • Medical Assistance • Dental Assistance • Meal Allowance • Transportation Allowance • Education Assistance • Gym Pass • Care – CGP • Life Insurance and Funeral Assistance • Sest Senat • Pharmacy Network • Length-of-Service Bonus (per collective agreement)