Responsible for remotely monitoring images and alarms through CCTV systems, ensuring the safety of clients and monitored locations. Also handles internal and external intercom calls, providing support to residents and relaying information according to company procedures. **Main responsibilities:** * Monitor cameras, alarms, and security systems; * Answer internal and external intercoms, providing appropriate support for each situation; * Record incidents and prepare daily reports; * Notify responsible parties and field teams in emergency cases; * Ensure proper equipment operation and report technical failures; * Follow company operational procedures and safety guidelines. **Requirements:** * High school diploma; * Basic computer skills; * Good typing ability and focused attention; * Experience in monitoring will be a plus; * Availability to work 12x36 shifts. **Desired competencies:** * Responsibility and commitment; * Agility and decision-making ability; * Strong verbal and written communication; * Observant and discreet profile. Job type: Full-time, Permanent CLT Pay: R$1.951,00 - R$2.722,14 per month Benefits: * Meal allowance * Transportation voucher