REMOTE RELATIONSHIP SUPERVISOR

Description

Job Summary: Seeking a professional to support the team, manage KPIs, ensure customer satisfaction, and drive sales initiatives in a dynamic and multicultural environment. Key Highlights: 1. Support the team and management in pursuing results and development 2. Direct management of KPIs and action plans for improvement 3. Focus on customer satisfaction and assurance of quality processes Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. **Responsibilities:** · Support the team and collaborate synergistically with management to achieve results; · Responsible for listening to Consultants and providing feedback/development to the team; · Direct management of area KPIs (individual Consultant performance, retained customers versus reversed volume, and tracking of lost customers) in coordination with supervision/management to identify improvement opportunities and design action plans; · Responsible for customer satisfaction within the Remote Relationship area. · Ensure designed processes are executed correctly and with information quality through continuous audits; · Guidance of upsell and cross-sell actions within the customer portfolio. **Mandatory Requirements:** · Completed undergraduate degree in Commercial Management, Business Administration, or related fields; · Proficiency in Excel, including formulas and charts (intermediate to advanced); · Knowledge of and experience in developing action plans; · Leadership and initiative, owner’s mindset; resilience; organization, discipline, and motivation; · Ability to work collaboratively in a team; · Experience working with targets; · Performance indicator analysis; · Ongoing language studies will be an advantage. **Apply now and Vibe with Us!**