Customer Service Assistant

Description

Job Summary: The professional will be responsible for customer service, report management, tracking of requests and performance, and commercial support. Key Highlights: 1. Customer service and support 2. Report management and analysis 3. Support to the sales manager * Perform customer service-related activities; * Conduct report analysis and management; * Provide telephone support, ensuring agility and accuracy in information conveyed; * Monitor and follow up on issue resolution to respond promptly to customer requests; * Monitor and analyze delivery performance for customers assigned to their portfolio; * Address requests from business units, clarify doubts, and provide documents and information to support sales and operational processes, ensuring compliance with current legislation; * Be responsible for appointments scheduled by suppliers, entering and tracking related information and processes in the system; * Support the account’s sales manager and assist other business units as required. WHAT DO YOU NEED TO JOIN US? * High school diploma; * Intermediate Office software proficiency; * Customer service experience. * 1 year of experience WHAT SKILLS COULD MAKE A DIFFERENCE? * Basic geography knowledge (familiarity with Brazilian regions). * Good verbal fluency; * Dynamic and agile mindset; * Resilience and emotional control WHAT BENEFITS DO YOU GET BY JOINING OUR TEAM? * Wellhub * Totalpass * Baby Kit * School Kit * Health insurance * Dental insurance * Meal allowance * Basic food basket * CCT Life Insurance * Transportation allowance Minimum Education Level: High School (Secondary Education) * Dental insurance * Transportation allowance * Basic food basket * Meal allowance * Baby Kit * Health insurance * School Kit * Totalpass * CCT Life Insurance