Scheduling Analyst

Description

Job Summary: This BRQA Analyst will be responsible for customer retention, contract receipt, and scheduling of installation and maintenance activities, working with clear communication and teamwork. Key Highlights: 1. Customer retention and service scheduling. 2. Clear communication and teamwork. 3. Organization, proactivity, and willingness to learn. As a BRQA Analyst at RBT, you will be responsible for: * Conducting customer interactions aimed at retention; * Receiving contracts; * Scheduling internet installation and maintenance activities. **Working hours: Monday to Friday, with alternate Saturdays, from 10 a.m. to 8 p.m.** Requirements: * Completed high school education; * Ability to work effectively in a team; * Ability to communicate clearly; * Enjoy interacting with people; * Be organized, proactive, and willing to learn; * Reside in Gramado/RS or nearby areas — easy access to the company location is essential; * Preferred qualifications: Experience in customer service in general and/or in quality assurance, and knowledge of Excel. Benefits: We offer a market-competitive salary and all necessary training to perform the role, with direct leadership mentoring and support. Our benefits package includes: * Transportation allowance or fuel assistance; * Meal/voucher allowance; * Health and dental insurance (after probation period); * Childcare assistance (for mothers); * Birthday day off; * Uniforms; * Special employee internet plan (after probation period); * On-site dining area.