Job Summary: Provide technical support to users, execute procedures to resolve issues, and ensure the proper functioning of the IT infrastructure. Key Highlights: 1. Technical support and resolution of operational issues 2. Equipment and software maintenance and configuration 3. Ensuring data confidentiality and security Provide technical support to users and execute necessary procedures to resolve issues. **Responsibilities and Duties** **What are the challenges for this role:** * Respond to Helpdesk user inquiries and operational issues; * Install equipment and software; * Perform maintenance and configuration of computers; * Ensure data confidentiality and security; * Conduct equipment and software/hardware license inventories; * Maintain organization of the IT department’s S5 area and UPS room; * Configure company smartphones; * Monitor printer consumables (toner, maintenance, parts); * Provide on-call IT support. **Requirements and Qualifications** **What would be ideal for you to have:** * Technical course in Information Technology; * Undergraduate degree in Information Technology currently in progress (desirable); * Basic knowledge of Microsoft networking; * Proficiency with Microsoft Office suite; * Familiarity with Windows 10 environment; * Knowledge of network infrastructure; * Familiarity with Android and iOS; * Knowledge of Information Security Policies; * Driver's License Category B. **Additional Information** **Our Benefits:** Comprehensive medical assistance for dependents Company-provided meals on-site Meal allowance Education assistance Childcare assistance (for female employees with children aged 4 months to 5 years) Life insurance Transportation allowance Profit and Results Sharing Program Unifertil is a family-owned business now in its fourth generation, with five decades of history in fertilizer production and marketing, building credibility and transparency throughout this period in its relationships with employees, customers, partners, and institutions. With production, marketing, and distribution units located in Canoas (Headquarters and Rio Branco branch), and a branch in Rio Grande, Unifertil currently employs over 450 people. Unifertil’s purpose is to help nature produce more, through products and services that contribute to agricultural development in southern Brazil, primarily in Rio Grande do Sul, Santa Catarina, and Paraná.