Collection Agent

Description

Job Summary: The professional will be responsible for debt collection and negotiation, providing information and proactively contacting customers with overdue payments. Key Highlights: 1. Customer service and debt negotiation 2. Proactively contact customers for collection and negotiation 3. Analyze and renegotiate debt payment terms Description: * High school diploma required; * Proficiency in Microsoft Office Suite, intermediate Excel skills; ADDITIONAL QUALIFICATIONS ARE CONSIDERED A PLUS: * Experience in collections and negotiations. * Assist customers by providing information regarding overdue debt negotiation processes, payment scheduling, deadline extensions, and complaint resolution via communication channels and collection systems; * Proactively call customers with overdue installments to collect and negotiate, while warning them about potential consequences of non-payment; * Contact customers to analyze the total amount of their debt, aiming for prompt settlement; * Renegotiate debts or payment terms where feasible; * Follow the customer service script, adhering to greeting protocols, issue resolution, and agreement closure; * Participate in training, update, and motivation meetings. 2512090203141103918