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Job Summary: Receptive customer service for retention and cancellation reversal, focusing on personalization, excellence, and customer satisfaction with a service-oriented attitude. Key Highlights: 1. Engaged, courteous, and respectful customer service 2. Customer retention and cancellation reversal 3. Unique experience and positive brand promotion **Responsibilities and Duties:** Receptive customer service for cancellation reversal and retention; Deliver engaged, courteous, and respectful service, aiming for personalization, excellence, quality, and customer satisfaction; Maintain a consistent service-oriented attitude toward customers—guiding, supporting, assisting, and resolving their issues and/or questions; Achieve business-relevant performance indicators. Convey confidence and trust, ensuring a unique experience and positive brand exposure and promotion. **Salary:** R$ 1\.518,00 \+ Variable compensation \+ Benefits \+ Career Development Plan**Work Hours:** Multiple shift options**Schedule:** 6 days on, 1 day off (Sunday off)**Work Location:** On-site at the Parnamirim Campus \- RN **What We Are Looking For (Requirements):*** Must be of legal age * High school diploma completed * Prior experience in sales and retention is desirable * Availability to work on-site in Parnamirim \- RN **At TP, well-cared-for people deliver extraordinary results!** We are a market reference in benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: advance to your next step in just 3 months. * Educational Partnership: up to 50% discounts to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal and food vouchers. * Fuel voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process includes multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you the best of luck!**
