We are seeking a professional to oversee the end-to-end client service processes, ensuring integration, strategic alignment, and excellence in deliverables for one of our key clients. This person will be responsible for managing client relationships, understanding the client’s business, connecting internal departments, and ensuring the entire communications ecosystem operates in an integrated, efficient, and strategically aligned manner. This is a pivotal role at the client-agency interface, carrying strong leadership responsibilities, team management duties, and strategic vision. Responsibilities: - Manage service processes across the entire account service team, ensuring strategic alignment with the client; - Ensure the entire communications project is integrated, delivered on time, aligned with strategy, and consistent with brand positioning; - Navigate the client’s hierarchical structure, understand its phases and internal processes, and ensure smooth collaboration between agency and client; - Guarantee strategic alignment across all communication fronts, ensuring deliverables meet budgetary and timeline requirements; - Develop deep knowledge of the client’s industry and corporate culture; - Translate client requests, distinguish essential from non-essential elements, and guide the team with strategic insight; - Manage and enable operational and strategic processes related to assigned clients; - Integrate internal departments: Planning, Creative, Media, Operations, and Finance; - Lead timing, workflows, schedules, and work processes; - Manage, develop, evaluate, and provide feedback to the team (supervisors, executives, assistants, and interns); - Participate in identifying and recruiting new talent; - Earn legitimacy, respect, and credibility among peers and other departments; - Collaborate closely with Planning, Creative, Media, and Finance teams to ensure collaborative and synergistic work; - Communicate objectives, ideas, and arguments clearly to clients and internal departments; - Organize teams and processes with clarity, transparency, and effective delegation; - Demonstrate proactivity, autonomy, and the ability to mobilize resources and drive execution; - Pursue innovation, maintain broad perspective, and exercise sensitivity in interpersonal interactions; - Update project information in Skills: status, briefing, budget, deadlines, gates, dashboard, tasks, etc.; - Monitor financial flow, payments, and client validations; - Maintain up-to-date status in Skills with CRM-oriented visibility; - Direct revenue metrics toward all involved departments. Requirements: - Bachelor’s degree in Advertising, Radio & TV, Cinema, Events, or related fields; - Fluent English; - Intermediate proficiency in Microsoft Office and Google Workspace (especially Excel); - Ability to build presentations using PowerPoint and Keynote; - Experience with scheduling, financial control, and planning frameworks; - Proficiency in the internal tool Skills (training provided by the agency); - Prior experience in advertising agencies in service, management, or strategy roles. Benefits: - Meal allowance; - Health insurance: Sul América; - Life insurance.