Store Services Supervisor

Description

Job Summary: The Store Services Supervisor leads and develops teams, manages the network of service providers, and optimizes service operations with a focus on results. Key Highlights: 1. Team leadership and development 2. Strategic management of service providers 3. Optimization of operational performance and results **What We Expect From You:** * Bachelor's degree in Engineering, Architecture, or related fields (preferred); * Experience in customer service and conflict management; * Prior experience in retail of construction materials, civil construction, or service-providing companies; * Knowledge of operational metrics, margin, pricing, and commercial performance; * Experience in people management, team development, and performance tracking; * Ability to coordinate across diverse stakeholders (store, service providers, headquarters, and end customers); * Organized, autonomous, collaborative, and strongly results-oriented; * Availability to work on Saturdays and holidays (schedule defined in advance). **A Day in the Life of a Store Services Supervisor:** **Supporting the sales team and driving the commercial journey** * Works side-by-side with the sales team, supporting training on services, clarifying doubts, and building an excellent renovation and installation sales journey; * Participates in technical visits and actively supports conversion into sales; * Ensures the commercial team understands key results (RVV, conversion rate, Solution Sales) and knows how to maximize opportunities. **Strategic management of the service provider network** * Conducts prospecting, qualification, contracting, and curation of new service providers; * Monitors the technical and behavioral quality of the network, ensuring compliance with company standards; * Drives partner loyalty and development based on metrics such as Provider Score and NPS. **Control and performance of service operations** * Monitors key strategic metrics: margin, pricing, visit conversion rate, sales volume, installation lead time, and delivery quality; * Identifies improvement opportunities and proposes solutions to boost results; * Participates in developing and executing growth strategies for service operations. **Leadership and development of the technical team** * Directly leads coordinators and inspectors, ensuring role clarity, direction, and close monitoring of daily activities; * Promotes technical and behavioral development of the team, encouraging ownership, active listening, and problem-solving skills; * Supports conflict resolution and serves as a reference for the team. **Integration with headquarters and store leadership** * Collaborates with corporate teams on topics such as new services, after-sales, disputes, contract adjustments, and extrajudicial negotiations; * Engages with store leaders to present results, insights, and proposals to accelerate service performance; * Participates in store committees and rituals (CDL/CCL), playing a key role in the commercial strategy. At LEROY MERLIN, we promote and encourage individual and collective development of behaviors, connections, and motivators so that each person becomes a true coach for their teams and their own career. Apply for this position and become part of our journey! We wish you good luck in your application process! Don’t forget to visit a store to learn more about what it’s like to be part of our team—see firsthand the people who deliver the best experiences for our customers. We champion diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#WeBuildCareers