**We are looking for professionals who prioritize customer experience and strive to deliver the BEST service.** **Who enjoy technology and can easily solve basic problems.** **Who can recognize opportunities and, when faced with difficulties, think of practical and innovative solutions.** **Who have good communication skills, are articulate, and able to handle difficult and complex situations.** **Who speak or have a good knowledge of English.** **Experience in customer service, technical support, familiarity with apps, games, internet, and technology in general will be an advantage.** **If you are such a professional, we would be delighted to have you with us. Moreover, you’ll have the opportunity to represent one of the world’s largest technology companies and gain extensive knowledge.** **\#VemSerTP** **Responsibilities and Duties:** Ensure and convey to the customer confidence that you will do everything possible to resolve their issue within your capabilities; Personalize all interactions to demonstrate empathy and courtesy so the customer feels welcomed and foster loyalty; Confirm and verify that the problem reported by the customer is the same as what you understood, in order to find the best solution and optimize time; Relate to the reports or issues presented by the customer during the interaction; Explore details of the issue by asking questions in a friendly conversation to better understand the customer's problem; Guide the customer through articles or procedures clearly and simply, avoiding technical or complicated terms; Explain clearly and objectively what has been done and what still needs to be completed by the customer, the company, or third parties; Resolve all customer issues according to current policies and procedures, even when the solution requires additional time; Change passwords; Configure devices; Restore accounts or devices; Pairing; Cancel services or subscriptions; Direct customers to authorized service centers or other departments; Schedule technician visits for hardware repairs; Restore content from backup; Help customers perform cloud or PC backups; Enrich, assist, or suggest something beyond what the customer initially requested; Represent the brand and its partners at all times, especially in cases where the customer is dissatisfied with the proposed solution. **Salary:** R$ 1\.813,36 \+ Benefits \+ Career Plan **Working Hours:** 2:20 PM to 8:40 PM **Work Schedule**: 6x1 \| **Daily Shift:** 6h20 Work Mode: On-site \| **Work Location:** Parnamirim RN **What We Are Looking For (Requirements):** Be of legal age Completed high school Men must have military reserve documentation or CAM Skills in technology and technical support Availability for on-site work at the Parnamirim RN campus Intermediate or advanced English Affinity with technology and technical support. **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to employee benefits, and it’s no coincidence. Here, we value quality of life, development, and the safety of our employees. Discover some of the advantages that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Special PLR – we recognize and reward your performance. * Meal voucher and food voucher. * Fuel allowance (for night shifts). * Bullla Card: salary advance and payroll-deductible loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents – we care for those you love. * Childcare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple stages conducted independently. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will only be evaluated by the recruiter after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**