###### **The art of being part of the best teams in telemarketing companies?!** ###### **Have you ever thought about representing a MAJOR technology company???!** **Do you prioritize customer experience and strive to deliver the BEST service?** **If your answer is YES, you're the person we're looking for!** **Join our team!** **\#VemSerTP** **Responsibilities and Duties:** Ensure the customer that you will do everything possible to solve their issue within your capabilities; Personalize every interaction to convey empathy and courtesy so the customer feels welcomed, aiming to build customer loyalty; Confirm whether the problem reported by the customer matches your understanding to find the best solution and optimize time; Relate to the stories or problems shared by the customer during contact; Explore details of the issue by asking questions to better understand it through a polite and personalized conversation; Guide the customer to follow articles or procedures clearly and simply, avoiding technical or difficult terms; Explain clearly and objectively what has been done and what still needs to be completed by the customer, the company, or third parties; Solve all issues brought by the customer according to current policies and procedures, even when the solution requires additional time: * Change password * Configure devices * Restore account or device * Pairing * Cancel services or subscriptions * Redirect customer to authorized service centers or other departments * Schedule technician visits for hardware repairs * Restore content from backup * Help the customer perform cloud or PC backups Enhance the customer service experience beyond what the customer expects; Represent the brand and its partners at all times, especially in cases where the customer is dissatisfied with the proposed solution. **What we are looking for (Requirements):** * Be of legal age * Completed high school * Men must have military reserve documentation or CAM * Skills in technology and technical support * Easy access to the Emaús - Parnamirim - RN region * Intermediate or advanced English * Experience in Technical Support or Customer Service is desirable ### **Salary:** R$ 1,813.36 \+ Benefits \+ Career Development Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6x1 - days off on Sundays **\| Workday:** 6h20 **Work Mode:** On-site **\|** **Work Location:** Emaús Campus - Parnamirim - RN ***NOTE: Training may occur at a different time than regular work hours. This information will be provided during the interview.*** **At TP, well-cared-for people achieve extraordinary results!** We are a market reference when it comes to employee benefits, and it's no coincidence. Here, we value quality of life, professional development, and safety for our employees. Discover some of the advantages that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Special PLR – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for night shifts). * Bullla Card: salary advance and payroll-deducted credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Well-being** * TotalPass: wellness programs and access to gym networks. * Health Plan including dependents – we care for those you love. * Childcare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our job openings are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple stages conducted independently. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that participation in all stages does not guarantee job approval. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**