Description: * Completed high school * Knowledge of network troubleshooting, microinformatics, software and hardware, Service Desk tools, operating systems, and Office suite. Preferred qualifications: * Currently pursuing a higher education degree in the Technology field. Work schedule: * Monday to Friday, from 8:00 AM to 5:00 PM * Work model: 100% on-site at Parque Vale Pitimbu neighborhood in Parnamirim-RN. NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply—okay? We’ll carefully review your profile considering all your qualifications. What we’re looking for: A proactive, committed individual with strong interpersonal skills. Your day-to-day responsibilities will include: * Registering and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Office suite), networks, printers and peripherals, as well as performing maintenance on desktops and notebooks; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue to prevent backlogs that could compromise project SLAs and minimizing the number of outstanding tickets; * Creating and updating knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal. 2511270202401889139