Customer Service Agent Position: Responsibilities: * Assist customers via [phone, chat, email, and in-person]; * Record and track customer requests, inquiries, or complaints; * Schedule appointments; * Ensure customer satisfaction across all touchpoints; * Collaborate with other departments to resolve specific requests; * Follow company service standards and scripts. Requirements for the Position: * Proven experience in customer service; * Experience handling customer interactions via phone and WhatsApp; * Excellent verbal communication skills and clear speech; * Strong interpersonal skills and ability to interact effectively with diverse customer profiles; * Good verbal and written communication skills; * Dynamism, agility, and proactivity in customer service; * Professional and empathetic conduct, focused on customer experience; * Ability to work well in teams and interact with the public; * Basic knowledge of Excel for simple recordkeeping and tracking. Employment Type: Full-time CLT contract Salary: R$1,605.08 – R$2,000.00 per month Benefits: * Meal allowance * Transportation allowance