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Job Summary: Customer support via chat for credit cards, including simultaneous interactions and offering banking products. Key Highlights: 1. Dynamic and collaborative environment 2. Continuous transformation and growth 3. Values quality of life and development **Have you ever imagined working in a dynamic place, within a collaborative environment marked by constant transformation and growth? Yes?! Then this position is for you!** **\#JoinTP** **Responsibilities and Duties**: Provide customer support via chat for credit card holders, with the possibility of handling simultaneous interactions. General support, such as: credit limit, statement balance, due date change, travel notification, statement closing confirmation, re-sending, etc. At the end of each interaction, after delivering high-quality service, we will offer/sell a bank service/product, such as: statement installment plan, digital statement, paid SMS, additional card, etc. **Salary**: R$ 1\.518,00 \+ Variable Pay \+ Benefits \+ Career Development Plan **Working Hours:** Between 08:00 and 23:00 **Schedule:** 6x1 \- Rotating Days Off \| **Shift Duration**: 6h20 **Work Mode:** On-site \| **Work Location:** Parnamirim \- RN **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education; Availability to work at the Parnamirim \- RN Campus; Proficiency in managing multiple screens and fast typing **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: you can take your next step in just 3 months. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child's first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of several independent stages. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
