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Job Summary: Support Analyst to work with open-source technology focused on social mobilization, providing technical support, maintenance, and improvements to the platform. Key Highlights: 1. Work in open-source technology for social justice 2. Remote position with flexible working hours 3. Opportunity for continuous learning and deepening expertise in technologies Description: Apply quickly via email: Requirements and Qualifications: We are seeking a candidate with approximately 3 years of experience in system support and maintenance, familiar with web development, server monitoring, log analysis, user support, and bug fixing. Interest in automation, good documentation practices, and contributing to open technologies oriented toward social justice is highly welcome. We use PostgreSQL databases, and our systems run on AWS clusters using Docker. Most of our software is developed in Javascript, React, and GraphQL. We also use Python and Django across various backend components. If you haven’t yet mastered some of these technologies, that’s perfectly fine. What matters most to us is your willingness to learn and collaborate. Desirable: * Experience with agile methodologies and best development practices (e.g., coding standards, validations, performance, and data modeling). * Interest or skill in automating tasks and processes. * Curiosity about networks, protocols, availability, and system architecture — mastery is not required, but we seek individuals eager to learn. * Prior use of Javascript and/or Python (in personal, academic, or professional projects), along with a desire to deepen knowledge of web languages. * Familiarity with or interest in learning container orchestration (e.g., Docker Swarm, Rancher, or AWS ECS). * Prior exposure to AWS services or other cloud platforms. * Basic knowledge of testing (unit and integration tests) and willingness to write tests with team support. * Experience with version control using Git and GitHub (even if basic). * Interest in or exposure to microservices architecture (even if you’ve only worked with monolithic systems so far). * Continuous learning mindset and commitment to staying updated with emerging technologies. It would be great if you also had: * Some experience or curiosity about Django and React, even if self-driven or through study projects. * Knowledge of or interest in system administration (e.g., Linux, scripting, permissions, networking, services, etc.). * Prior involvement in documenting projects, systems, or processes; contribution to open-source projects is an added bonus. * Interest in politics, social justice, or experience with activism. * Past or current engagement with third-sector organizations, collectives, community or student groups, or any initiative aiming for social impact. Responsibilities and Duties: Working Hours: NOSSAS is looking for a professional to serve as Support Analyst at BONDE, an open-source technology that powers mobilization campaigns defending democracy and human rights across Latin America. The selected candidate will be responsible for delivering technical support, performing maintenance, and proposing platform improvements — directly contributing to strengthening civil society organizations. This is a remote position offering flexibility in scheduling work hours. Availability to attend pre-scheduled alignment meetings during business hours (9:30 AM–5:00 PM) is required. Additionally, requests and tasks arising during project execution must be addressed promptly to ensure smooth collective workflow. Knowledge Requirements: Education: Bachelor's Degree — Systems Analysis and Development — field of study is not restricted Technical Skills: Log Analysis, Support Ticket Handling, AWS, Bug Fixing, Web Development, Docker, Server Monitoring Behavioral Skills: Autonomy, Collaboration, Communication, Problem-Solving Ability, Responsibility 2511020202231668945
