ADMINISTRATIVE ASSISTANT II - EXCLUSIVELY FOR PEOPLE WITH DISABILITIES

Description

Job Summary: Join YDUQS as an Administrative Assistant II, focused on resolving critical requests, accurately recording information, and ensuring compliance with operational procedures. Key Highlights: 1. Act with a sense of urgency to mitigate negative impacts on operations. 2. Maintain clear and effective communication with internal departments for alignment. 3. Ensure actions comply with quality and timeline guidelines. **HERE YOUR CAREER STARTS BIG.** ***JOIN YDUQS AS AN ADMINISTRATIVE ASSISTANT II \- EXCLUSIVELY FOR PEOPLE WITH DISABILITIES.*** We have an ambitious project requiring a team ready to think originally and disruptively, aiming to solve today’s major challenges in education: access, technology, customization, and student success. We are an energetic company—born large, delivering extraordinary results. Join this team! **COME TRANSFORM LIVES—INCLUDING YOUR OWN.** **Responsibilities and Duties** **The main challenges as an ADMINISTRATIVE ASSISTANT II \- EXCLUSIVELY FOR PEOPLE WITH DISABILITIES are:** * Handle case protocols sent by Partner Hubs, Level 1 (N1) teams, and Hub Managers, ensuring correct resolution of critical requests without defined workflows or requiring correction due to execution errors; * Accurately record all interactions and decisions in the internal system, ensuring traceability and data integrity; * Analyze and follow established operational procedures, ensuring adherence to Company processes and minimizing risks; * Act with a sense of urgency to mitigate negative impacts on operations and on the experience of Hubs and students; * Organize and consolidate information into spreadsheets and reports, applying search formulas and pivot tables for simple data analysis; * Maintain clear and effective communication with internal departments to ensure alignment in case handling; * Ensure actions taken comply with established quality and timeline guidelines. **Requirements and Qualifications** **We seek professionals with:** * Prior experience in administrative, operational, or student support roles; * Basic to intermediate knowledge of **Excel** (pivot tables, mathematical formulas, lookup functions such as VLOOKUP); * Familiarity with internal systems such as **CRM, SIA, GED, and SAVA** (or willingness to learn quickly); * Ability to organize and meticulously record information in systems and spreadsheets. **Additional Information** Work Location: **Av. Marechal Floriano, 99 – Centro – Rio de Janeiro.** Work Schedule: 40 hours per week, Monday to Friday, from 9 AM to 6 PM, with flexibility options from 8 AM to 5 PM. **At YDUQS, you’ll find:** * **Tuition scholarships** up to 100% for employees, legal dependents, and affiliates (parents, siblings). Up to three scholarships may be held simultaneously; * **Medical assistance**, fully subsidized for employees and partially for family members, with employee co-payment; * **Dental assistance**, optional, to care for your oral health; * **Meal Allowance or Food Voucher**, with choice options to suit your needs; * **Wellhub or Totalpass**, offering flexible gym options; * **Wellz**, a platform dedicated to employee mental and emotional well-being, offering various types of support—including online individual therapy; * **Wellness & Benefits Club**, with a dedicated program and exclusive benefits; * **Flexible dress code**, promoting our diversity; * **Life insurance;** * **SESC membership;** * **Corporate University**, accessible via our exclusive portal, Educare; * **Growth opportunities**: over 60% of current openings are filled through internal selection processes. Hybrid work model across all corporate offices. Flexible working hours: we offer a Flexible Hours Policy for corporate administrative employees, with schedule options within company-defined time bands—including remote work options. Extended remote work (home office) for new mothers returning from maternity leave, up to 3 months, depending on role. We believe in the excellence of our teaching and therefore value graduates of our institutions in our selection processes. Commitment to inclusion: all our positions are also open to people with disabilities, reaffirming how much we value diversity. **DIVERSITY: YDUQS values diversity, and the additional information provided in the diversity fields is very important to us—please do not skip these questions.** Have you ever thought about **transforming society** through **education**? Then join YDUQS! YDUQS is an education and technology services group committed to driving a **quantum leap in quality** for higher education in Brazil. We deliver high-quality education to people across all socioeconomic classes nationwide—and throughout their adult lives. With approximately 1.4 million students, we are one of the largest higher education groups in Brazil. With nearly 16,000 employees, we are among the best companies to work for in the country, according to the EXAME People Management Award 2024. We are ambassadors of Educa2030, the United Nations Global Compact Brazil initiative, and the only higher education institution worldwide rated "AA" in ESG by MSCI in October 2023—evidence of our commitment to higher education in Brazil and our ability to generate value for all stakeholders. **PURPOSE** Educate to transform. **VALUES** **Student-Centered Focus** We all work for the student—we are passionate about education. **Ownership Mindset** We act like owners, proud of every delivery we make. **Results-Oriented** Every effort delivers real, sustainable impact. **Educational Excellence** We exceed expectations, delivering the best training and experience across all segments we serve. **People-Centric Culture** We’re proud to work here. We develop people and value excellence-driven outcomes. **Innovation and Technology** We embed technology across all processes, empowering students, faculty, and employees. **Diversity and Ethics** We do what’s right and value differences. **OUR EDUCATIONAL INSTITUTIONS** Ibmec \- IDOMED \- Estácio \- Damásio Educacional \- Hardwork Medicina\- Qconcursos \- Wyden: UniToledo, UniFacid, UniFanor, UniFBV, UniRuy, Faculdade Martha Falcão, UniFavip, UniMetrocamp, Facimp, Faci e Newton Paiva. **We’re transforming education through technology** For us, education and technology are the formula for inclusion. Leveraging the best each of our institutions offers, we are building—uniquely among organizations—a learning model combining quality, scale, broad access, specialization, and seamless integration between in-person and digital instruction. **The sector’s leading digital ecosystem** * \+ 30 AI-powered solutions scaling across the business * 80% of innovation and technology professionals are internal hires * 150 partnerships with startups and innovative solutions * Deep understanding of student behavior **WHAT YOU’LL FIND HERE?** We rely on professionals who value innovation within a diverse, humble, and ethical environment. Our initiatives always place **the student at the center of decision-making**, because we consider their success our own. With strong **digital culture adoption**, we operate through developing methodologies and content that reflect today’s challenges and needs. We have a **highly senior and competent leadership team**, guiding our organizational strategy with confidence. We are committed to reducing the strategic national challenge of Diversity & Inclusion, implementing a **structured program** and consistently placing this topic on the agenda of top leadership. We are obsessed with **employee engagement**, having implemented a structured eNPS program supported by 5 squads running in parallel, focused on continuous improvement of the employee experience. Within 3 months of launch, we’ve already implemented 14 improvements targeting career development opportunities and digital infrastructure. Have you ever thought about **transforming society** through **education**? Then join YDUQS!