CO Supervisor

Description

Job Summary: The professional will manage internal customer service teams, overseeing support, installation, and repair activities, as well as preparing reports and motivating the team to achieve targets. Key Highlights: 1. Internal customer service and support team management 2. Report preparation and team motivation 3. Focus on customer satisfaction and professional development **About the company:** R2T Telecomunicações was founded in 2009 with the goal of exceeding customer expectations through its experienced staff, qualified operations, cutting-edge technology, and extensive knowledge in the telecommunications sector. We are a large-scale Bahian company headquartered in Salvador, with branches across several Northeastern states—including Bahia, Ceará, Pernambuco, Alagoas, Sergipe, Piauí, and Maranhão—as well as operational units throughout Bahia’s interior. With an encouraging and supportive work environment, R2T strives to ensure that employees learn to work as one family, aiming for customer satisfaction, professional achievements for our staff, and corporate recognition. **Responsibilities:** Internal customer service team management; monitoring of customer service team support, installation teams, and repair teams (timelines, quality, performance indicators, and team logistics); managing work schedules, overtime hours, and hiring of customer service staff; compiling information, preparing reports, and motivating the team to achieve targets. **Requirements:** Technical or higher education degree preferred; Experience in team supervision and target/results monitoring; Advanced Excel proficiency. **Salary and Benefits:** Salary: R$ 2\.066,56 Medical assistance; Dental assistance; Meal allowance; TotalPass. **Additional Information:** CLT (permanent contract); 44 working hours per week. We value diversity—so we want you in our team! All our positions are inclusive.