TELECOMMUNICATIONS SOLUTIONS AGENT I

Description

Job Summary: We are seeking an innovative, results-oriented professional to install and repair telephone and internet lines, ensuring customer satisfaction. Key Highlights: 1. Collaborative work and continuous pursuit of excellence 2. Technical support for corporate and residential customers 3. Focus on innovation and customer solutions We seek individuals who are innovative, results-driven, safety-conscious, and committed to people. We believe our strength lies in collaborative work. We constantly strive to innovate and deliver the best solutions to our internal and external customers. Therefore, we dedicate ourselves to the continuous pursuit of excellence. If you believe you can make a difference, join our team. We encourage applications from Black individuals, persons with disabilities, LGBTQIAPN+, and people from diverse generations. \#VemSerTelemont. **Responsibilities and Duties** Responsible for executing service orders related to installation and repair of telephone lines, applying technical procedures and those established by the operator in the region of operation; Operationalize aerial telephone line processes through installation and repair of telephone lines, performing tests, laying and removing cables; Respond to technical service calls from corporate and residential customers by installing and repairing ADSL internet access, repairing subscriber lines and trunks, configuring modems/routers, and restoring basic and advanced microcomputer configurations; Perform FTTH installations and repairs; Carry out other activities of the same nature, complexity level, and responsibility. **Requirements and Qualifications** High school diploma. Desirable: 6 months of experience in the role. Knowledge of installation and repair techniques. Valid Driver's License Category B. NR-6 – PERSONAL PROTECTIVE EQUIPMENT (PPE); NR-7 – OCCUPATIONAL HEALTH MEDICAL CONTROL PROGRAM; NR-18 – WORK CONDITIONS AND ENVIRONMENT IN THE CONSTRUCTION INDUSTRY; NR-10 – SAFETY IN ELECTRICAL INSTALLATIONS AND SERVICES; NR-35 – WORK AT HEIGHTS **Additional Information** Benefits: Medical assistance; Dental assistance; Gym allowance; Meal or food allowance; Transportation allowance; Life insurance; Discounts at partner pharmacies and stores. Working Hours: Business hours, Monday to Friday. **Our Journey** For 50 years, Telemont has contributed to Brazil’s development, operating in the telecommunications and energy sectors. We operate in 10 states and the Federal District, providing voice communication, broadband and data services, multimedia transport, and energy system management. **Our People** We rely on professionals who embody our values in action, ensuring operational excellence and quality in every interaction. We believe diversity strengthens our culture and expands our capacity to innovate. Thus, we promote inclusion and value experiential plurality, respect for differences, and cross-functional and interpersonal integration. **Our Growth Approach** A spirit of overcoming challenges and pursuing new opportunities makes Telemont a company where each individual can develop and build a solid career. Together, employees and the organization write a growth story grounded in values that guide all our actions. **Our Values** * Operate safely * Customer satisfaction * Sustainable results * Excellence in people * Respect and simplicity * Collaboration