Receptionist - Resort

Description

Job Summary: The receptionist warmly greets guests, manages check-ins, check-outs, and guest requests to ensure an excellent lodging experience, while also performing administrative tasks. Key Highlights: 1. Greet and assist guests in a friendly and efficient manner 2. Ensure an excellent lodging experience 3. Manage check-in and check-out processes Greet guests cordially upon arrival and attend to their requests, adhering to internal policies and procedures, with the objective of providing\-them an excellent lodging experience. Print daily security reports to ensure access to information in case of any operating system issues. Verify no-shows from the previous day to prevent inappropriate room charge billing. Review today's reservations, confirming that system data matches the keys allocated for guest accommodations. Prepare daily wristbands for guests to expedite the check-in process. Review confirmed reservations to identify any special arrangements required prior to guest check-in. Receive guests at check-in: welcome them, request completion of the registration form (FNRH), enter their personal details into the system, and provide information regarding resort activities, consumption rules, and sales point operating hours. Assist guests during their stay by delivering messages and correspondence, arranging luggage, parcel, and package dispatches, and responding to their requests—ensuring guest satisfaction throughout their stay. Conduct daily verification of room charges in the system to confirm all necessary entries have been made, thereby expediting the check-out process. Process guest check-outs by verifying that all charges are accurate and collecting payments according to company procedures. Close group lodging invoices by verifying accommodation amounts in the system for submission to companies for payment. Review incidents from previous shifts via the Log Book and Internal Communications (CI) to remain updated on events from the last two shifts. Maintain a clean and organized lobby and reception area, conducting daily inspections of furniture placement and cleanliness conditions to uphold the company’s presentation standards. Cordially assist all individuals approaching the reception desk, aiming to clarify doubts and provide optimal information. Answer external and internal calls, forwarding them to the requested destination when necessary. Be responsible for closing the reception cash register, verifying all entries and generating the daily payment receipt report. Organize guest registration forms to facilitate retrieval when needed.